Refund policy

1. General Conditions

We offer refunds on purchases of digital services and products, including Gamesteka, StarChef, Sport4Life, and Brain Trainer, under specific conditions. Please, read the following guidelines carefully to understand our policies.

2. Eligibility for Refund

You are eligible for a refund if:

  • The digital service or product has not been accessed or used after purchase.
  • There is a technical problem that prevents proper functioning, and our technical support team cannot resolve it within a reasonable time.
  • The purchase was made accidentally or without the account owner's consent, and it was reported to us within 48 hours.

3. Refund Process

To initiate a refund, contact us at our support email with the details of your purchase, the reason for the request, and any relevant documentation or proof of the problem. Our customer service team will review your request and respond within 7 business days.

4. Limitations

Refunds are not applicable:

  • For products or services that have been extensively accessed or used.
  • If more than 14 days have passed since the purchase date.
  • In subscription renewal payments, unless canceled before the renewal date.

5. Refund Method

Refunds will be processed to the original method of payment used at the time of purchase. Depending on your card issuer's policies, the refund may take up to 10 business days to reflect in your account.

6. Changes in the Refund Policy

We reserve the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately and reflected in the terms of service on our website.